Help

A quick FAQ for Know Your USA and Know Your Europe

Know Your USA & Know Your Europe
Our software titles are great resources for school, home and home-school, if you have any questions please check our FAQ below or drop us an email at info@edwarelearning.com

Retrieve Software Key
To retrieve your software key, all you need is your e-mail address used to purchase our software, proceed to retrieve software key.

Minimum Spec
Our software requires Microsoft Windows (2000, XP, Vista or Windows 7), 1.6GHz CPU, 512 MB RAM.

Mac OS
Currently our software is only available for Microsoft Windows. If there is sufficient demand we may consider developing a version for Mac OS, currently the costs outweigh the demand. If you have a new Intel Mac it is now possible to run Windows XP through Apple's Boot Camp software, it should also be possible to use our software through Virtual PC and Parallels Desktop for Mac.

CD-ROM
If you are a school, please visit the school section and complete the purchase order form, and mail/fax it to us.

Purchasing Questions
After purchase, you will receive a receipt from PayPal. License codes are generated automatically and are sent via e-mail (please allow up to 24 hours for your code to arrive). Your e-mail address is our only way of contacting you, so please ensure you enter your e-mail address correctly. If you have purchased and have not received your activation key please contact us

Software Updates
We are always updating and improving our software, all minor updates will be free to customers, for major updates there may be a reduced upgrade price, depends on release. To install the latest version, uninstall the previous version from the Windows Control Panel, than install the new version. From 2007 we have adopted a new software key system and all users prior to this will need a new Software Key, click here to obtain new key.

Privacy Policy
If you wish to read about our Privacy Policy and what we do with any information collected from our website please view our Privacy Policy.

Further Support Questions
If you have any questions regarding our software or you are experiencing difficulties please email us at info@edwarelearning.com and we will help you solve your problem.

 


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